Life cycle approach
Designing, developing and operating business organisation and information systems effectively and economically requires a holistic yet pragmatic approach. In addition to the technical quality and the degree of fulfilment of the requirements of the ICT systems themselves, the approach in introduction phase and migration has a major influence on the success of the project. Further on, the processes in support and further development as well as the maintainability of the system play an increasingly important role. The systematic consideration of these numerous facets already during the selection, creation and introduction of ICT systems significantly increases the chances of success and helps to considerably reduce the overall costs.
Partnership between business users and ICT
The good functioning of the overall system, consisting of the ICT systems as well as their embedding in the organisation, depends on the balanced consideration of both business and technical requirements and contexts. Principles of modelling used for ICT systems (e.g. object orientation, modularisation, freedom from redundancy) can also be applied to designing collaboration in organisations. This results in clear responsibilities between users of ICT systems and internal and external suppliers, and in effective collaboration.
Ownership as a basic principle
In order for successful processes and systems to emerge in practice, a recurring procedure must be established between strategic management and operationally executing people: everyone should understand what is at stake and act on their own responsibility as far as possible. In an open and recurring process, the strategic vision on the one hand and the operational challenges on the other must be understood, coordinated and further developed.